OMFYS - Customer Experience (Cx) Management Solutions

A Customer Experience Management (CEM) solution defines comprehensive strategy and set of tools designed to enhance and optimize the overall experience that customers have with a brand or business throughout their entire journey. This encompasses every touchpoint, from initial awareness and engagement to post-purchase support and loyalty.

Marketing and Customer Experience

At OMFYS we offer solutions include Oracle Content Management (OCM), Customer Data Processing (CDP) System where you can consolidate data in a 360-degree approach.

Benefits include:

Enable personalized marketing campaigns by analysing customer interactions and behaviours.
Feedback and sentiment analysis tools help marketers gather insights for continuous improvement.
CEM solutions ensure multi-channel consistency, maintaining a seamless brand experience.
Marketers can leverage customer segmentation to create targeted and relevant marketing strategies.

Sales and Customer Experience

We have expertise in Oracle Fusion Sales, one of the leading powerful applications which is a SaaS model, adept on cloud based sales processes. Oracle Fusion Sales along with modules like Configuration Price Quoting (CPQ) and Sales Planning and Forecasting makes the enterprise sales process very streamlined and more favourable.

Benefits include:

The ability to provide personalized quotes enhances customer satisfaction and fosters long-term loyalty.
Improved forecasting aids in better decision-making, optimizing resource allocation and marketing strategies.
Data-driven insights enable informed and strategic decisions, shaping a more responsive and proactive sales strategy.

Services and Customer Experience

At OMFYS we offer solutions include Oracle Content Management (OCM), Customer Data Processing (CDP) System where you can consolidate data in a 360-degree approach.

Benefits include:

Enable personalized marketing campaigns by analysing customer interactions and behaviours.
Feedback and sentiment analysis tools help marketers gather insights for continuous improvement.
CEM solutions ensure multi-channel consistency, maintaining a seamless brand experience.
Marketers can leverage customer segmentation to create targeted and relevant marketing strategies.

Marketing and Customer Experience

At OMFYS we offer solutions include Oracle Content Management (OCM), Customer Data Processing (CDP) System where you can consolidate data in a 360-degree approach.

Benefits include:

Enable personalized marketing campaigns by analysing customer interactions and behaviours.
Feedback and sentiment analysis tools help marketers gather insights for continuous improvement.
CEM solutions ensure multi-channel consistency, maintaining a seamless brand experience.
Marketers can leverage customer segmentation to create targeted and relevant marketing strategies.

Sales and Customer Experience

Benefits include:

The ability to provide personalized quotes enhances customer satisfaction and fosters long-term loyalty.
Improved forecasting aids in better decision-making, optimizing resource allocation and marketing strategies.
Data-driven insights enable informed and strategic decisions, shaping a more responsive and proactive sales strategy.

Services and Customer Experience

At OMFYS we offer solutions include Oracle Content Management (OCM), Customer Data Processing (CDP) System where you can consolidate data in a 360-degree approach.

Benefits include:

Enable personalized marketing campaigns by analysing customer interactions and behaviours.
Feedback and sentiment analysis tools help marketers gather insights for continuous improvement.
CEM solutions ensure multi-channel consistency, maintaining a seamless brand experience.
Marketers can leverage customer segmentation to create targeted and relevant marketing strategies.