No customer service rep wants to answer the same question a hundred times a day. No sales rep wants to talk to people who aren’t going to buy. And if you’re leading an organization, you can’t afford to let either of those scenarios be the norm.
Chatbots (more affectionately known as virtual assistants) provide a solution to both of these problems. Their infinite capacity helps free up your employees and scale your organization’s efforts. Whether you use chatbots for customer service, sales, or something else, their artificial intelligence ensures that your human resources are only used when they’re needed, and that your organization communicates with the most people possible.
But the fear many organizations have is that chatbots are heavy on the artificial and light on the intelligence. Few things are more infuriating when you need help than having to repeatedly rephrase your question or jump through hoops to talk to a real person. Most of us prefer talking to humans, and that’s OK. That’s why chatbots are most-suited for highly specialized tasks.
The best chatbots interact with more people faster than humans will ever be able to. The trick is knowing when and how to use them. In many cases, you’ll find that chatbots are basically a more informal way for people to navigate your website.
Oracle Intelligent Bots With Oracle Intelligent Bots, an integrated feature of Oracle Mobile Cloud, Enterprise, you can develop Intelligent Bots that can create a more natural conversational user interface, through text or speech, to your enterprise systems. By using Artificial Intelligence (AI) and Natural Language Processing (NLP) powered by Neural Networks and Machine Learning, Oracle Intelligent Bots can more easily detect what the user is trying to achieve (their intent) and respond appropriately with information or results of transactions from API connections to any of your back-end enterprise applications and information sources. The platform makes it simple and easy to build and train Intelligent Bots without the need for specialist AI skills. Your bots can then be exposed through many Chat and Voice channels, a custom mobile app or even your web site.
Chatbot is a service, powered by rules and sometimes artificial intelligence that you interact with via a chat interface with Business application portals, Customer support portal, & Mobile applications,etc. The “service” could be any number of things, ranging from functional to fun, and it could live in any major chat product.